How to know when your business needs another leader, what role you actually need, and whether you are ready to let that person lead There is a stage in the life of a growing business when success begins to create a strange problem. The owner has...
Why your strongest people leave, what managers often miss, and how to build a workplace they want to stay in The resignation that surprises a business owner usually did not begin the day the employee handed in notice. It began months earlier, often...
There is a moment in many businesses when an owner realizes that the customer creating the most noise may not be the customer creating the most value. The account may look impressive on a sales report. It may have been with the company for years....
How to tell a solvable disagreement from a structural one The conversation usually starts somewhere ordinary. A piece of equipment, a hiring plan, whether to pursue a contract large enough to require a second location. One partner sees an obvious...
If your business has traditionally kept financial information within the leadership team, don't begin by handing everyone a profit-and-loss statement. That approach is more likely to overwhelm people than help them. Instead, start by explaining how...
One of the most common—and costly—mistakes growing businesses make isn't hiring the wrong people. It's promoting the right people into the wrong role without preparing them for success. It happens in organizations of every size. A management...